Start by identifying what is actually failing. ‘The QR code will not scan’, ‘the eSIM is installed but says No Service’, and ‘there are signal bars but no internet’ are different problems with different next steps.
First identify the failure
| What you see | Likely area to check first |
|---|---|
| QR scan fails or profile is not added | Internet connection, code readability, the correct device flow and whether the profile was already used. |
| Profile is listed but says No Service / SOS | Arrival location, selected line, eSIM line enabled, plan status and network availability. |
| Signal appears but apps have no internet | Mobile-data line selection, plan validity/data balance, roaming requirement and APN only if the supplier specifies one. |
| Data worked and then stopped | Usage remaining, plan expiry, daily allowance reset, local outage or network conditions. |
Run the low-risk checks
- 01
Check the order page
Confirm payment and issuance are complete, and read the eSIM status, validity, data and package instructions.
- 02
Check the phone line
Make sure the Morocco profile is enabled and selected as the mobile-data line. Confirm you are not expecting the data-only line to provide voice or SMS.
- 03
Refresh the network connection
Toggle Airplane Mode on briefly and back off, then allow the phone time to register. Apple also recommends this as an initial roaming troubleshooting step.
- 04
Apply the package settings
Enable data roaming on the travel eSIM if the selected plan requires it. Enter an APN only when the plan’s instructions provide one; APN settings are not universal.
- 05
Restart once and retest
If the profile is still present, restart the phone and test again. Avoid deleting the profile or repeatedly scanning the code.
Apple’s troubleshooting steps include toggling Airplane Mode, checking whether the line appears in settings and restarting. The travel eSIM still depends on its own supplier status and package rules, so use the order page as well as the phone’s signal indicator.[1][2][3][4]
When to contact support
Contact support if the profile cannot be installed after following the manufacturer flow, the order remains in provisioning, or the eSIM is installed but cannot register after you checked the plan settings. Include your order number, device make/model and a short description of the screen. Do not post your private order URL, QR code, activation code, full ICCID or EID in a public forum.
Sources and further reading
Claims marked with a citation link to the source used for that point. Manufacturer instructions and supplier rules can change; confirm the current instructions for your device and package.
- [1]Apple SupportIf you can’t set up an eSIM on your iPhone
- [2]
- [3]eSIM Access DocumentationCan I check data usage?
- [4]eSIM Access DocumentationWhat does each eSIM status and SM-DP+ status mean?
- [5]eSIM Access DocumentationCan users reinstall a deleted eSIM?
- [6]eSIM Access DocumentationWhat are the APN settings?