Refund policy

Last updated: 10 September 2026

Ask as soon as possible

Email [email protected] with your order number if you selected the wrong plan, were charged twice, or cannot receive the product. Do not install or activate the eSIM while a refund request is being reviewed.

When a refund may be available

A refund may be available when an order was duplicated, the plan could not be provisioned, the supplied product materially differs from the order, or the eSIM remains unused and the supplier still permits cancellation. Applicable consumer law continues to apply.

When a refund is normally unavailable

Because an eSIM is a digital product with a unique activation credential, a refund is normally unavailable after the profile has been installed, activated, substantially used, expired, deleted by the customer, or made non-reversible under supplier rules.

Device incompatibility or carrier lock is not normally refundable when the plan was correctly supplied, which is why the checkout requires you to confirm compatibility first.

How requests are reviewed

We check payment status, provisioning state, eSIM and SM-DP+ status, usage, supplier rules, and the information you provide. We may ask for the exact device model and screenshots with private activation details hidden.

If a refund is approved, it is returned through the original payment method. The time it takes to appear depends on PayPal, the funding method, the card network, and the issuing bank.